AVNC busca un Técnico de Soporte TI Nivel 1

Sat, 26 Sep 2026 03:59:18 GMT

Técnico de Soporte TI Nivel 1

** POR FAVOR LEER Y TOMAR EN CUENTA:

DOMINIO 100% IDIOMA INGLES HABLADO Y ESCRITO

SU CV DEBE SER ENVIADO EN INGLES.

Rol: Proyecto a tiempo completo. Reporta al/a la responsable del proyecto AVNC. Trabajo remoto, con horario que coincide con la zona horaria del Pacífico de EE. UU.

Objetivo:

Gestionar la recepción inicial de tickets, realizar la clasificación (triage), ejecutar la resolución de primer nivel y gestionar escalaciones de manera ordenada, permitiendo así reducir el volumen de casos pendientes, mejorar los tiempos de respuesta inicial y mantener un control riguroso de los tickets.

Responsabilidades principales:

Atender solicitudes de soporte entrantes a través de teléfono, correo electrónico, portal y cola de tickets.

Clasificar, categorizar, priorizar y documentar tickets en Autotask.

Resolver problemas comunes relacionados con terminales (endpoints), Microsoft 365, contraseñas, impresión y acceso de usuarios.

Mantener registros precisos sobre notas, responsable asignado, estado y próximos pasos.

Escalar adecuadamente los casos a recursos técnicos de mayor nivel cuando sea necesario.

Apoyar en procesos de incorporación y baja de usuarios (onboarding/offboarding), preparación de dispositivos y tareas básicas de aprovisionamiento.

Perfil:

1 a 3 años de experiencia en mesas de ayuda (help desk/service desk), entornos MSP o soporte técnico.

Excelentes habilidades de comunicación con el cliente y documentación de tickets.

Conocimientos prácticos de Windows, Microsoft 365, fundamentos de Entra/AD, MFA, impresoras y flujos de trabajo de soporte remoto.

Ubicación y entorno laboral:

• Con sede en LATAM, trabajo remoto con horarios de trabajo compartidos durante el horario laboral de EE. UU.

Detalles del puesto:

• Tipo de puesto: Tiempo completo

• Modalidad: 100 % remoto

• Salario: ENTRE $1,500-$2,000

Idioma: Dominio del inglés hablado y escrito

¿Te interesa?

Envía tu CV para recibir más información y programar tu entrevista.

Niuro busca un Tech Lead

Mon, 14 Sep 2026 19:36:48 GMT

As Tech Lead, you’ll lead an engineering vertical building real-time logistics and transactional systems. You’ll organize delivery, translate business priorities into clear technical work, support a small development team, and remain hands-on by regularly shipping production code.

You’ll act as the bridge between engineering and cross-functional leadership, communicating priorities, technical trade-offs, and delivery timelines. Your scope will include real-time location tracking, carrier matching, event-driven services, and payment integrations.

What you’ll do

Lead sprint planning and execution, breaking complex initiatives into clear, actionable tasks.
Write, review, and ship production-grade backend code, leading by example.
Mentor developers and establish standards for code quality, testing, and code reviews.
Partner with cross-functional leaders to align priorities, dependencies, scope, and timelines.
Design and maintain geospatial capabilities for location tracking, geofencing, route geometry, and carrier matching.
Build reliable event-driven services for logistics and transactional workflows, including safeguards against duplicate processing.
Build and maintain payment, payout, and Open Banking integrations.
Establish proactive monitoring, alerting, and observability across production services.
Own the vertical’s technical roadmap and contribute to architectural decisions.

What you’ll bring

3+ years in senior or technical leadership roles while remaining hands-on with backend development.
Experience leading a small engineering team and delivering production software.
Strong system design, API integration, database design, debugging, and production reliability skills.
Experience building logistics, fintech, or operational systems where reliability directly impacts the business.
Strong PostgreSQL and PostGIS experience, including geospatial queries, geofencing, and route geometry.
Hands-on experience with Redis Geo for real-time location and proximity matching.
Experience designing event-driven systems with Kafka or equivalent technologies.
Experience with AWS or GCP, Docker, Terraform, and CI/CD.
Experience integrating payment or Open Banking providers such as Plaid, Belvo, or TrueLayer.
Experience with observability tools such as Prometheus, Grafana, or Datadog.
Fluent English and the ability to explain technical decisions clearly to both technical and nontechnical stakeholders.

Nice to have

Experience in startup environments, particularly logistics or fintech.
Kafka Streams or Faust.
Real-time fraud or alternative credit systems.
Familiarity with PCI-DSS or SOC 2.
Kubernetes.
Based in Brazil.

What success looks like

By day 30, you’ll establish a consistent sprint cadence and ship your own code to production. By day 60, you’ll provide reliable estimates, with clear code review standards and proactive monitoring in place. By day 90, you’ll own the vertical’s technical roadmap and have a clear plan for the next two quarters.

Why this role

You’ll combine technical leadership with hands-on engineering, owning systems that directly impact real-time logistics and financial operations. You’ll have meaningful influence over architecture, engineering standards, and the technical direction of your vertical.

Findjobit - Portal de empleo para profesionales de IT en Latinoamérica - RSS Feed

AVNC busca un Técnico de Soporte TI Nivel 1

Niuro busca un Tech Lead