Role: IT Associate

Schedule: Monday to Friday / 8:00 AM – 5:00 PM PST, with potential flexibility of 2-3 hours

Type of Contract: Full Time - Independent Contractor

Salary Range: $2,500 - $3,500 (Depending on Experience)

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About Our Client:

Our client is a purpose-driven clothing company founded with the goal of creating the perfect, affordable t-shirt for the everyday man. Inspired by the founder’s family background in military service, the company is dedicated to supporting veterans and addressing homelessness within this community. Their commitment extends to partnering with initiatives like the Tiny House Project and offering immediate assistance to those impacted by natural disasters, fires, and other challenges.

With a focus on empathy, community involvement, and proactive support, our client aims to work with like-minded organizations and individuals to make a positive impact. Employees at our client’s company are part of a team that not only delivers quality products but also contributes to meaningful causes, fostering a rewarding and impactful work environment dedicated to helping those in need.

Role Overview:

The IT Associate is responsible for managing software provisioning, user and license management, systems administration, and IT security within the organization. This position plays a key role in advancing security initiatives, managing software license budgets, and addressing IT Help Desk requests to ensure the smooth functioning of the company's IT infrastructure.

Duties and Responsibilities:

Software Provisioning and Systems Management:

• Oversee the installation, setup, and maintenance of software applications; ensure systems are current and running smoothly.
• Monitor system performance and address issues as they occur.

User and License Management:

• Manage user accounts, permissions, and licenses, ensuring adherence to company IT standard operating procedures.
• Control and optimize software license budgets to prevent overspending.
• Assist the Office Manager in handling hardware provisioning, setup, and distribution.

Helpdesk Management:

• Promptly respond to and resolve helpdesk inquiries.
• Provide technical support and guidance to end-users.
• Document and track helpdesk activities to identify trends and enhance service quality.

IT Security:

• Develop and uphold IT security policies and procedures.
• Lead security initiatives to protect the company's IT systems from threats.
• Monitor and address security incidents, conducting root cause analysis and implementing corrective actions.

Project Management:

• Aid in the planning and execution of IT projects.
• Coordinate with various departments to ensure project requirements are met.
• Maintain project documentation and report progress to the IT Director.

Requirements:

• Excellent English communication skills (required)
• 3+ years of experience in IT support or systems administration roles.
• Strong understanding of software provisioning, systems management, and IT security best practices.
• Relevant IT certifications are advantageous (e.g., CompTIA Security+, Network+, or Security+).