About Boldr

• Boldr is the first global B-Corp committed to delivering top-notch client experiences while creating meaningful work opportunities worldwide.
• We are a global team united by our mission to connect diverse individuals who share common values for bold, impactful results.
• With over a thousand team members spread across five countries, we're aiming to grow to over 5,000 by 2027—or sooner.

Our Core Values

• Authenticity lays the foundation for meaningful connections.
• Curiosity fuels our drive to excel.
• We thrive by staying dynamic and adaptable.
• Our achievements stem from a blend of ambitious vision and operational precision.
• Empathy is central to forging strong partnerships.

Your Role

As a technical support representative, your primary responsibility will be to provide hands-on troubleshooting, feature explanations, and guidance on best practices for our products. You'll work in a fast-paced environment, supporting customers, partners, and colleagues.

Success in this role means maintaining professionalism, deeply understanding our services, and ensuring exceptional client satisfaction in every interaction.

Why You’re a Great Fit

We're seeking passionate individuals who are eager to help Boldr grow and fulfill our purpose. We expect our team members to be key partners in our success, consistently giving their best, sharing their unique skills, and embodying our core values: curiosity, dynamism, and authenticity.

What You'll Be Doing

• Install, modify, and perform minor repairs on computer hardware and software systems.
• Resolve technical requests or problems reported by staff and troubleshoot issues to maintain productivity.
• Ensure system functionality by testing computer components.
• Assist in network design and implementation.
• Consult with users to determine hardware and software needs, and assist with procurement.
• Optimize computer system capabilities by analyzing technical applications and making recommendations.
• Test compatibility of new programs with existing systems.
• Gather data to identify and evaluate technical purchasing options.
• Verify program objectives and specifications by testing new programs against established standards and making necessary modifications.
• Assess vendor-supplied software by understanding user objectives and testing software compatibility with existing hardware and programs.
• Install software and necessary applications to support workflow.
• Train users on new software through various methods, including in-person sessions, self-guided videos, manuals, and digital instructions, often in collaboration with technical writers.
• Maintain system capability by regularly testing computer components.
• Fine-tune software, network, and database performance.
• Document updates to hardware and software.
• Keep pace with technical advancements by attending workshops, reviewing publications, and engaging in professional communities.
• Prepare reference materials for users by drafting operational guides.

Why We’ll Love You

You are...

• Curious and genuine, just like us!
• An analytical thinker with a knack for spotting even the smallest details.
• Passionate about delivering top-notch client satisfaction.

You have...

• 2+ years of technical support experience, preferably assisting customers via email and chat.
• Experience providing technical support, including app installations and uninstallations on various devices.
• A solid understanding of how web-based and mobile apps function.
• A strong passion for delivering exceptional customer experiences and the ability to turn challenges into opportunities to exceed expectations.
• The ability to thrive in a dynamic, evolving environment—adaptability is key.
• A results-driven mindset with a proven track record of managing a high volume of customer interactions.
• Strong conflict resolution skills and the ability to remain calm in challenging situations.
• Native or near-native proficiency in written and spoken English.
• A keen ability to understand and convey tone effectively in written communications.
• Creative problem-solving abilities.
• Excellent judgment for making fact-based decisions, particularly in ambiguous situations.
• A genuine sense of empathy—you truly care!
• A proactive attitude and the ability to work with minimal supervision.

Additional Qualifications

• Contribute to team success by executing initiatives and collaborating on projects.
• Identify opportunities to help the team as it grows, taking the initiative to contribute where needed.
• Gather valuable customer insights and share them with the team to enhance education and create loyal customers.
• Flexibility in your work schedule.
• A deep passion for customer experience.
• The ability to work remotely with minimal supervision while remaining an integral part of the team.

Benefits

• Health care coverage
• Retirement fund
• Shift allowance
• Internet allowance
• Paid time off