GumGum is a global digital advertising platform that prioritizes context over personal data. By utilizing advanced AI technology, we create engaging ads that capture consumer attention without invading privacy. At GumGum, we believe that focusing on context, rather than personal information, creates a fairer, less intrusive digital advertising ecosystem, benefiting consumers, publishers, and advertisers. Our future vision, called The Mindset Matrix™, integrates context and creativity to generate meaningful engagement without compromising user data.

Solutions Engineer

As a Solutions Engineer at GumGum, you will serve as a key technical expert, helping solve challenges related to publisher integration. This role requires a deep understanding of the needs of the strategic partnerships team and its customers. You will handle technical issues, ranging from basic to mid-level complexity, and contribute to creating documentation. This role requires proficiency in managing technical discrepancies and a solid grasp of the processes and technologies used to optimize relationships with publishers, ad inventory, and revenue.

What You'll Achieve

• Support the North America Publisher Success team by addressing technical issues, including ad placements, advanced metrics reporting, and discrepancies.
• Provide technical pre-sales support for the North America Publisher Partnerships team.
• Lead technical calls for onboarding and troubleshooting publishers.
• Advocate for the Publisher team’s needs to the Product/Engineering teams.
• Influence product decisions and priorities by collaborating with cross-functional stakeholders.
• Resolve JIRA tickets from the Publisher Support queue promptly.
• Develop best practice documentation and educational materials.
• Use data analysis and technical expertise to solve discrepancies.
• Collaborate with teams in JAPAC and EMEA for knowledge sharing.

Skills You'll Bring

• Bachelor’s Degree or equivalent certification.
• 1-2 years of experience in technical support and troubleshooting.
• Preferred experience in AdTech and SSPs.
• Proficiency with Web Developer Tools.
• Basic understanding of HTML, CSS, and JavaScript.
• Familiarity with ad servers/SSPs like Google Ad Manager and Xandr.
• Knowledge of auction-based ad-serving methodologies like OpenRTB and Header bidding.
• Ability to communicate technical concepts to non-technical audiences.
• Strong presentation skills.
• Detail-oriented, solution-focused, resourceful, and independent.
• Strong ownership mentality and ability to perform under pressure.

What We Offer We offer a comprehensive benefits and perks package. For more information, please discuss with your recruiter during the hiring process.

Awards

• Shortlisted for Marketing Technology Company of the Year at the 2023 Mumbrella Awards.
• Winner of 7 BuiltIn Awards in 2024, including Remote Best Places to Work (#25) and Best Midsize Places to Work in Los Angeles (#9).
• AdExchanger Programmatic Power Player in 2022 and 2021.
• CTO Hero Award at OTT.X 2023.
• Finalist for the Digiday Media Awards Europe in 2022 and 2021.
• Finalist for Best Video Technology for Media Suppliers at the 2023 AdExchanger Awards.
• Gold Award at the IAB Mixx Awards in Belgium for Best Use of Advertising Technology.
• The Drum Award for Game-changing Technology in Digital Advertising for a Domino’s case study.