This is a fully remote opportunity for candidates based in the Americas or Europe.

At EngFlow, we focus on saving developers the most valuable resource: time. By accelerating build processes, we boost resource efficiency, developer productivity, and product quality. Our cloud-based service leverages remote execution and caching to parallelize builds and tests, and we’re looking for individuals ready to help us grow and scale!

EngFlow is a SaaS company backed by top investors, including Andreessen Horowitz. We are transforming how businesses develop software and deliver high-quality products. Our remote execution service accelerates software builds and tests by over 10 times, while our observability platform provides actionable insights for optimization. Founded by key contributors to Bazel, Google’s open-source build system, EngFlow connects experts and builds tools that drive productivity for engineers across startups and Fortune 500 companies alike.

About the Role

As an IT Administrator, you will play a key role in managing and maintaining the organization’s IT infrastructure in collaboration with the Security and Engineering teams. Your primary focus will include asset and account management while supporting smooth daily operations and scaling IT systems as the company expands.

Key Responsibilities

• Asset Management:
  • Oversee hardware (e.g., laptops, monitors, peripherals) and software (e.g., licenses, subscriptions) across the organization.
  • Maintain an up-to-date inventory of IT equipment and ensure compliance with organizational standards.
  • Coordinate hardware and software procurement, repairs, and returns with vendors.
• User and Identity Management:
  • Manage user accounts, access permissions, and authentication protocols, including Infrastructure as a Service providers and tools like Google Workspace.
  • Support new employees by provisioning hardware, software, and account access for smooth onboarding.
  • Assist with password management, account recovery, and role-based access control.
• Security Support:
  • Assist with implementing and maintaining endpoint protection, device encryption, and firewall configurations.
  • Collaborate with Security and Engineering teams as needed.
• Engineering Support:
  • Provide technical support for the Engineering team in setting up and troubleshooting development tools and environments.
  • Help deploy updates to internal infrastructure and services, minimizing downtime and disruption.
• Day-to-Day IT Support:
  • Serve as the primary contact for IT support, addressing software, hardware, network, and internal application issues.
  • Proactively monitor system performance and resolve issues promptly.
• Documentation & Training:
  • Create and maintain IT policies, procedures, and system documentation.
  • Develop user guides and provide training on IT tools, systems, and security practices.
  • Maintain internal knowledge resources, such as FAQs and IT wikis.
• Other Responsibilities:
  • Continuously assess and optimize IT systems for improvements.
  • Stay current with the latest IT tools, trends, and technologies.
  • Contribute to IT projects, such as network upgrades, cloud migrations, and system implementations.

Requirements

• Experience:
  • 2-4 years in IT support or administration, ideally in a startup or fast-paced environment.
  • Proficiency in asset management systems, account provisioning tools, and IT ticketing platforms.
  • Familiarity with endpoint management tools (e.g., Jamf, Intune) and identity management solutions (e.g., Google Workspace, Okta).
• Technical Skills:
  • Expertise in Windows, macOS, and Linux operating systems, and troubleshooting hardware/software issues.
  • Strong knowledge of security protocols, including VPNs, MFA, and endpoint/network protection.
  • Experience with cloud infrastructure (e.g., AWS, Google Cloud) and development tools (e.g., Docker, Git).
• Soft Skills:
  • Excellent problem-solving and customer service orientation.
  • Ability to manage multiple priorities independently in a dynamic environment.
  • Strong communication skills to collaborate effectively with technical and non-technical teams.
• Bonus Qualifications:
  • Experience with scripting or automation tools (e.g., BASH, Python, Ansible).
  • Certifications such as CompTIA A+, ITIL, or Security+ are a plus.
  • Familiarity with DevOps or engineering environments is advantageous.

Benefits

We offer comprehensive medical, dental, and vision benefits, 401k/pension plans, parental leave, and generous vacation time. While fully remote, we regularly meet at exciting destinations worldwide. Our culture prioritizes getting the job done while having fun, with activities like chocolate, whisky, and tea tastings, monthly games, escape rooms, and other team-building events.