ESSENTIAL FUNCTIONS (Responsibilities which are highly specialized, require a large amount of time, have a limited number of people to perform task and/or the position exists primarily to perform the function.):

• Configure the Sprinklr product for various brands and industries following high standards of delivery and quality

• Constant learning and collaborating with the team to develop best practices on product configuration

• Work as a team to understand product adoption by various brands and establish standard practices to improve adoption

• Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This includes:

• Provide social insights and recommendations to support clients’ business practices

• Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client’s custom needs, adhering to primary business use cases and platform functionalities

• Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs.

• Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client champions

• Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur

• Provide consulting advise to clients about Sprinklr platform during different phases of project implementation