Join The Credit Pros for a Fully Remote, Full-Time Opportunity

Unleash Your Potential in the Growing Credit Repair Industry!

Are you eager to elevate your career? At The Credit Pros, we believe that diverse perspectives drive innovation and success. We're searching for talented individuals who are passionate, keen to learn, and thrive on new challenges. If you're ready to be part of a team that works diligently and enjoys what they do, your future awaits with TCP.

About Us

The Credit Pros is a nationwide leader in credit repair, devoted to assisting clients in removing negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission goes beyond repair—we educate clients on the credit system and empower them to proactively enhance their financial well-being. As an Inc. 5000 company, we are at the forefront of industry growth, committed to building an exceptional organization that positively affects both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary

As an IT Junior Support Engineer, you will provide technical assistance to our customers, troubleshoot and resolve technical issues, and ensure our IT systems and infrastructure operate smoothly.

Requirements

What You'll Be Doing

• Provide support to all company departments using BYOD devices.
• Remotely onboard and offboard employees following established protocols.
• Develop and validate Standard Operating Procedures (SOPs).
• Offer technical support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to operating systems, software applications, and hardware.
• Manage and maintain IT systems and infrastructure, including password management, license control, and device management.
• Diagnose and resolve network issues, including connectivity and routing problems.
• Support Microsoft Azure and other cloud-based services.
• Collaborate with other teams to resolve complex technical issues.
• Stay updated with the latest technologies and trends in the IT industry.
• Manage vendor relationships and collaborate as needed.

What We Are Looking For

• Full-time remote availability, 5-day workweek (Monday to Friday, Eastern Time, 10 AM to 5 PM with a 1-hour lunch break).
• Availability for a few hours over weekends on an as-needed basis.
• Bring Your Own Device: You must have a computer that meets our requirements.
• 3-5 years of experience in IT support and/or administration.
• Experience working in a fast-paced, high-growth startup environment.
• Technical expertise including but not limited to: Microsoft Azure, password management tools (e.g., Keeper), operating system troubleshooting, Office 365, ATERA, AnyDesk, basic AWS knowledge.
• Customer-first orientation, proactive problem-solving approach, detail-oriented, and self-driven.
• Excellent communication skills and a solution-focused mindset.

Benefits

What's in It for You

• Work with a remote-first, digitally automated credit repair company dedicated to helping Americans achieve financial success.
• Full-time permanent position offering over 40 hours of work per week.
• Base salary of $10 per hour.
• Flexible accruing paid time off, company holidays, birthday time off, and more.
• Health, dental, and vision insurance.