Product Designer

  • Customer.io
  • Argentina, Bolivia, Brasil, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, Guatemala, Honduras, México, Nicaragua, Panamá, Paraguay, Perú, Puerto Rico, República Dominicana, Uruguay, Venezuela
Descripción

We are seeking a highly skilled Senior Product Designer to join our team, where you will play a crucial role in creating innovative solutions that enable companies to communicate effectively with their customers. As a key member of our product design team, you will work closely with cross-functional teams to design and develop tools for administration and collaboration, with a focus on creating impactful experiences for our customers.

In this role, you will conduct research to gain a deep understanding of our customers' needs, create design proposals for new features, and collaborate with engineers to build prototypes. You will also participate in prioritizing projects, building customer empathy, and measuring the success of new features. As a senior designer, you will be expected to give great feedback, iterate on team processes, and hold people accountable for our culture and quality standards.

Requirements
  • At least 3 years of experience in product design, with a focus on complex software products
  • Prior success in working on complex software products, with the ability to learn and understand detailed technical constraints
  • Strong ability to approach problems from first principles, with a passion for exploring unique and innovative solutions
  • Excellent communication skills, with the ability to communicate the thinking behind your designs to partners and stakeholders
  • Experience working in a remote and distributed team environment, with a high level of autonomy and ownership
  • Comfortable navigating ambiguity, with a growth mindset and a willingness to receive and provide feedback
  • Passion for making complex functionality more approachable, with experience in taking complex concepts and making them more understandable in your designs
Benefits
  • Competitive salary range of $140,000 to $155,000, depending on experience
  • Unlimited PTO, with a minimum of 20 vacation days per year
  • 16 weeks paid parental leave, including adoption and foster care
  • 100% paid insurance premiums for you and your dependents
  • 401k retirement matching, up to 5% dollar-for-dollar match
  • Annual healthy lifestyle budget of $1,500, and a monthly remote work stipend of $250
  • Opportunities for professional growth and development, including a yearly professional education budget of $2,000
  • One month sabbatical after five years of service

We are committed to creating an inclusive and diverse team culture, with a focus on empathy, transparency, responsibility, and awkwardness. We strive to use our influence to increase inclusion and equity within the tech industry, and we are passionate about building a team that reflects these values.

Our hiring process typically includes a 30-minute intro call, followed by a 60-minute video call with the hiring manager, a portfolio review, and a final stage exercise with a Principal Product Designer. We are looking for candidates who are passionate about creating innovative solutions, with a focus on customer experience and a willingness to learn and grow with our team.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. We are an equal opportunities employer, and we welcome applications from all qualified candidates.

If you are a highly motivated and experienced product designer, with a passion for creating innovative solutions and a focus on customer experience, we would love to hear from you. Please note that we prioritize authentic interest and applications in our hiring process, and we prohibit the use of AI or automation during interviews or assessments.

  1. Our hiring process typically includes a series of video calls, including a 30-minute intro call, a 60-minute video call with the hiring manager, and a final stage exercise with a Principal Product Designer
  2. We also conduct a portfolio review, where you will have the opportunity to showcase your design skills and experience
  3. All offers will be extended in writing, on official company letterhead, and we will provide clear and timely communication throughout the hiring process

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