We are seeking an experienced Software Engineer to join our Efficiency Engineering team in Services Operations, where you will play a key role in reinventing how we operate with intelligent, self-service solutions. As a skilled engineer, you will own and be responsible for the engineering architecture from design through delivery, across the software development lifecycle.

Our company is a leader in real-time business communications and data solutions, and we are on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. We support diversity, equity, and inclusion wherever we do business, and we encourage everyone who meets the required qualifications to apply, regardless of their background or experience.

In this role, you will partner with our product, program, analytics, and other engineering teams to build world-class experiences for our customers and support agents. You will have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and an organizational culture that truly cares for its employees.

Requirements

• Strong expertise in full-stack Javascript software development, with solid computer science fundamentals and a demonstrated track record of building elegant APIs and UI experiences at scale.
• 6+ years of experience in building Web applications, preferably using frameworks like React, Vue, or Angular for the Frontend and NodeJS for the Backend.
• Experience creating unit and integration tests, working with Microservice-oriented architecture, and using AWS or similar cloud-based infrastructure.
• Strong understanding of software development best practices, including continuous integration and deployment pipelines, documentation, and software release processes.

Benefits

• Competitive pay and generous benefits, including time-off, parental and wellness leave, healthcare, and a retirement savings program.
• Opportunities to build relationships with our customers and each other through occasional travel and in-person meetings.
• A collaborative, inclusive, and high-performing team culture that values diversity, equity, and inclusion.
• Empowerment to build positive change in your community through volunteering and donation efforts.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

This role is remote and based in Colombia, and we encourage everyone who meets the required qualifications to apply. If you are ready to unleash your full potential, do your best work, and be the best version of yourself, we look forward to receiving your application.

Please note that applications for this role are intended to be accepted until a certain date, but may change based on business needs. We are proud to be an Equal Employment Opportunity and Affirmative Action employer.