Essential Functions Lifecycle Management:

· Serves as primary contact and life cycle manager for the assigned MNC base. Expertly manages customer support issues.

· Educate MNCs on CES process and procedures and web-based tools via the provision of appropriate onboarding information to MNCs. Educate internal departments regarding onboarding of MNCs.

· Responsible for communicating all MNC-affecting issues on behalf of CES.

· Proactively interact with assigned MNCs based on customer’s predefined service expectations, including customer site visits.

· Actively engage with the Product organization regarding meeting the needs of the service strategies within the assigned MNC based. Assure customer has a voice in the development of products.

· Build and maintain customer contacts within multiple departments for all assigned MNCs to ensure CES is well-positioned throughout the MNC organization.

· Plan and facilitate service reviews a minimum of once per quarter in conjunction with cross-functional partners to provide detailed status on the main issues affecting services contracted with CES.