In this role, you’ll get to:

• Manage relationships with stakeholders across different levels and teams.

• Design and execute strategic roadmaps aligned with the client’s business objectives, including driving product improvements for data analytics.

• Provide consulting on customer experience best practices.

• Adapt the company’s product tools to the client’s needs.

• Develop and manage project planning, coordinating internal teams to execute tasks and meet deadlines.

• Maximize the client’s return on investment (ROI) and promote renewals/expansions.

We are looking for you if you

• Have graduated from business administration, management, industrial engineering, or have equivalent technical experience.

• Have 3+ years of experience in customer relationship management, strategic program management, consulting, business development, account management, and/or project management, with a focus on B2B environments.

• Have 3+ years of experience managing implementations of enterprise applications (e.g., CRM, ERP, HRMS).

• Have experience working with budgets.

• Have experience with Agile/Scrum/Sprint methodologies.

• Have knowledge or experience in Customer Experience (CX), including as a customer.

• Know how to manage user stories, and understand the ins & outs of technology and surveys.

• Are fluent in English (you’ll be working directly with international teams).

• Are available to work in Mexico City (Colonia Condesa, Cuauhtémoc), in a hybrid model (2–3 days on-site).

• Are comfortable with high volume of projects/clients