Job Description

• Advanced English is required. Only CVs in English will be reviewed. (If you do not have an advanced level of English, please do not apply; this position involves working with U.S. clients.)

• Telecom experience is a MUST

1. Program Evaluation

• Review and analyze program objectives and requirements

• Identify internal stakeholders and require organizational support

• Understand the basic technical requirements of the project

• Identify potential bottlenecks in the implementation process and solution workarounds needed to meet and exceed customer’s expectations.

2. Program Development

• Communicate customer requirements

• Establish a baseline of shared objectives and expectations

• Define schedules and completion timeframes

• Ensure proactive, timely customer communication

3. Plan Execution

• Position oneself as the primary client interface

• Lead Implementation Team

• Oversee configuration management and change control

4. Project Tracking

• Supervise team members’ documentation and task completion in relevant systems to ensure accurate status and billing trigger

• Provide accurate Project Scopes and Meeting Minutes to all stakeholders

• Provide feedback to internal organizations, including pre-sales, Finance, Product, and Provisioning, to improve internal processes.

5. Documentation

• Manage documentation efficiently to comply with tight delivery frames

• Prepare implementation reports in standard and non-standard formats Required for All Jobs

Skills Required

• 3+ years of experience as a Technical Program Manager or related roles.

• 3+ years of customer interface experience preferably in Telecom

• Experience with Telecom

• Excellent communication skills

• Customer service orientation.

• Analytical and problem solving skills.

• Business Acumen and understanding of business principles and language.

• SDWAN, Cisco, Fortinet, MPLS, DIA

• Experience with Scrum.

• Spring Managment.