Digital HR is looking for a Senior ServiceNow Developer and Business Systems Analyst to design, build, and improve scalable solutions across the ServiceNow platform. The role combines business analysis, solution design, hands-on development, configuration, and stakeholder engagement throughout the delivery lifecycle.

You will:

- Elicit and translate business needs into specifications, user stories, process maps, and workflows.

- Develop Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer workflows, Integration Hub flows, and catalog items.

- Configure forms, approvals, notifications, SLAs, portals, and automation.

- Build and troubleshoot REST and SOAP integrations.

- Support testing, releases, upgrades, governance, documentation, and platform optimization.

You bring:

- 5+ years of hands-on ServiceNow development and configuration experience.

- Strong business analysis and stakeholder-management experience.

- Demonstrated responsibilities with HAM, SAM, and SIR in your work history, not only in a skills list.

- Experience with JavaScript, Flow Designer, Integration Hub, and REST or SOAP APIs.

- Knowledge of ServiceNow architecture, governance, security, and platform best practices.

- C1 English and professional communication across business and technical teams.

Nice to have: ITAM, CMDB/CSDM, ITOM, IRM/GRC, CSM, SPM, HRSD, CSA or CAD certification, Now Assist, Azure, Entra ID, SailPoint, or Power BI.

Full-time remote role across LATAM. Compensation: USD 5,000 to 6,000 per month, plus paid time off and certification support.