Start Date: Second week of October 🔹 Duration: 1 year (renewable) 🔹 Salary: To be discussed

Scope of Work – Onsite Technician

• Support will be provided twice per month, 9AM – 5PM local time

• Preferably the same technician onsite each month

• Support at Walk-Up Location:

  • End-user break/fix troubleshooting for desktops and laptops

  • Hardware/software troubleshooting and minor repairs

  • Peripheral break/fix and device exchanges

  • Request fulfillment and resolving “how to” questions for end users

  • Follow and update technical documents and knowledge base as needed

  • Properly resolve and document tickets, escalate if required

  • Provide onsite software support/instruction for users

  • Diagnose and maintain defective hardware

  • Smart hands support for meeting and conference room equipment

• Must speak local language and English

Locations

📍 1 Resource – Plaza de la Paz #102 int. 901, Puerto Interior, Silao, Guanajuato, CP36275, Mexico 📍 1 Resource – Torre Virreyes, Pedregal No. 24, Piso 5, Int. 502-A, Col. Molino del Rey, Delegación Miguel Hidalgo, Ciudad de México, C.P. 11040