Job Description

SAP Integration- Service Management, Sr

Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team! This role is part of a high-performing team of talented specialists who provide world-class support for Corporate Services. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on SAP.

About the Role

In this opportunity as an SAP Integration- Service Management, Sr. you will:

• Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability.

• Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems.

• Monitor, support, and improve services according to incident, change, and problem management for daily operations according to IT TR and SAP standards.

• Internal cross-functional collaboration for SAP transformation, through continuous process improvement and advisory on high-value propositions considering best practices.

• Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.

• Partner with application development teams to deliver operational readiness for new applications and features.

• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.

• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.

• Responsible for monitoring and analyzing business operational and technical key metrics.

About You

You’re a fit for the role if your background includes:

• Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.

• Fluent English is a must.

• 5+ years of experience in SAP Integration/ ETL. (PI/PO) across configuration, development, testing, and release.

• Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.

• Proven track record of success participating in projects and initiatives even with ambiguous details provided.

• Strong customer service, problem-solving, organizational, and conflict management skills.

• Strong IT Service Management and standards experience.

• Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.

• Proven ability to learn new technologies quickly.

• Hands-on experience with programming and scripting languages.

• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.

• ITIL knowledge.

• SAP BTP or CPI experience is a plus

To apply, please upload your updated resume in English.

Location: CDMX